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This Privacy Policy applies generally to personal data received by Sovais Language Solutions. Sovais will ensure all global data handled by its office(s) conforms to this Privacy Policy. However, the details concerning how we process your personal data is dependent on who you are and what our relationship is to you.  Who are we? Sovais may be a data controller of your personal data (also known as personal information), which means that Sovais has control of your personal data and may utilize it for various purposes, including sending your information to data processors we work with. Alternatively, depending on who you are and our relationship to you, Sovais may be a data processor or a sub-processor of your personal data. Your personal data – what is it? Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or which is likely to come into the data controller’s possession. The collection, use and processing of your personal data may be subject to various data privacy laws (“applicable privacy laws), the EU General Data Protection Regulation (referred to herein as the “GDPR”), and their implementing regulations.  How do we process your personal data? Sovais complies with its obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorized access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.    Sale of personal data We do not sell your personal data.  How long do we keep your personal data? We will keep your personal data for no longer than reasonably necessary for our ongoing business relationship, for record keeping purposes and in case of any legal claims or complaints. Cookies and Website Privacy Practices The Sovais website uses cookie for a variety of purposes including to operate and personalize the website. Cookies may also be used to track how you use the site to target ads to you.  When any clients visit Sovais’s website, Sovais does not track personal data, names or email addresses. Instead, Sovais only tracks which Internet Service Provider has accessed the site as well as statistics that show the number of site visitors, those requests received and the country origin of those requests. This information is used to improve our site in order to better serve our clients, but this information does not constitute personal data.  Your rights and your personal data Depending on your country and/or state of residence, as well as our relationship to you, you may have the following rights with respect to your personal data: The right to request a copy of your personal data which Sovais holds about you, The right to know the categories and purposes of personal data that we collect about you, The right to request that Sovais correct any personal data if it is found to be inaccurate or out of date, The right to request your personal data is erased where it is no longer legally necessary for Sovais to retain such data, The right to withdraw your consent to the processing at any time, The right to request that Sovais provide you, as the data subject, with your personal data and where possible, to transmit that data directly to another data controller, The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing, and The right to lodge a complaint with governmental agencies or Data Protection Authorities. To exercise your rights to data rectification, erasure, portability, access and/or restricted processing, please email hello@sovais.com.  Notice – Sovais treats all material sent to us from our clients, vendors, and employees as confidential in accordance with its current confidentiality undertakings with each and every one of them.  Confidentiality provisions are required as part of all of our contracts with all of our clients, vendors and employees; each separate entity must sign a confidentiality agreement prior to becoming affiliated or working with Sovais.     Sovais utilizes a network of over 10 freelance vendors to assist in the process of translation. They may receive, as part of the assignment, the name of the client they are working on but no personal data about that client, unless such contact information is needed to perform the assignment (such as the cases of onsite interpretation projects, onsite document review, etc.). These freelance vendors may also have access to any personal data within the source documents and reference material sent to them for translation. However, in all cases, the freelance vendors are subject to confidentiality undertakings in which such freelance vendors undertake to keep such information confidential and only use such information in accordance with their projects.  Choice – Sovais clients have the choice concerning what personal data is accessed, used or retained. In order to conduct business with our clients, it is necessary to maintain contact information and specific billing information, but the extent of the information stored can always be discussed with a Sovais Representative. Additionally, if there is a specific concern about the personal data found in the information provided (such as source, reference material, etc.), we recommend redacting this information prior to sending it to Sovais or discussing alternative solutions with your Sovais Representative. In addition, other steps may be taken which may include the forced anonymization of information and limitation of translation efforts to de-identified data only.  In order to better serve our client’s needs and provide further information concerning services, Sovais may, from time-to-time, send information on additional services we provide. Should any client decide that this information is not desirable, a client may opt-out of receiving this information.   Sovais employees have a choice concerning what information is shared with other employees, affiliates, if any, and third parties (such as clients). Such information will only be provided pursuant to such employees’ written consent and not used for any other purpose.   Except as may be required by law or during a registrar or regulatory audit, Sovais will not provide this data to a third party without the consent of the clients, vendors, and employees.  Data Integrity – Sovais is dedicated to ensuring that all data maintained is accurate, updated, and relevant for the use contemplated and will take all required steps to ensure the data is accurate, complete and current. This process is accomplished by regular email and written correspondence with clients, vendors, and employees; however, it is highly recommended that clients, vendors, and employees continue to monitor the information provided to Sovais and remain proactive with requesting access to any personal data and advising Sovais of the need for corrections as needed.   Data Security – Sovais has strict physical and logical security procedures to ensure that all digital and paper records are secured. Sovais’s information security is managed internally and is routinely audited to ensure conformity with Sovais procedures and recommended industry standards. Sovais will use its best commercial efforts to ensure that compliance with this Privacy Policy is maintained and that the Privacy Policy is accurate, comprehensive, and continues to conform to applicable law. Also, Sovais is committed to cooperate with EU data protection authorities (DPAs). With respect to complaints related to our Privacy Policy that cannot be resolved through our internal process, we agree to abide by the dispute resolution procedures established by the relevant authorities as designated by applicable governing regulations.